Terms, Purchase Policy and Privacy

Terms of Sale

What is sold

Two digital products, delivered inside the MOGGWARDS Discord community:

• 1:1 Looksmaxing Coaching — $39 USD. A private intake and goal review, a personalised review of grooming, skincare basics, hair, style and presentation, a prioritised 30-day action plan, one private 45-minute Discord voice call, and fourteen days of reasonable asynchronous follow-up in a private coaching workspace.
• MOGGWARDS Source List — $20 USD. Access to a maintained, periodically reviewed directory of products, retailers and resources, plus the member request channel. Entries include region and typical budget information, the reason for inclusion, and important caveats.
• Complete Coaching Bundle — $49 USD. Both of the above together.

How delivery works

Orders start in the MOGGWARDS Discord. Payment happens on a secure page hosted by our payment provider. Once the provider confirms the payment, access roles and private channels are granted automatically, normally within seconds. Nothing needs to be sent to anyone.

What is not promised

Coaching is educational and advisory. It is not medical advice, diagnosis or treatment, and it does not include prescriptions. No particular outcome is guaranteed — not in appearance, attractiveness, relationships, income, or any other personal result.

The Source List is curated and periodically reviewed. It is not a guarantee of authenticity, availability, shipping, customs clearance, price, merchant reliability, third-party refunds, product results, or legality in every country. Verify before ordering.

Coaching appointments

• Book within 60 days of purchase.
• One free reschedule with at least 24 hours' notice.
• A no-show, or a cancellation less than 24 hours beforehand, is normally treated as the used appointment. Staff may make a reasonable exception.
• If MOGGWARDS cancels, a replacement time is offered. If no reasonable replacement can be provided, an appropriate refund or remedy is given.

Conduct

Access may be suspended or ended for abuse of staff or members, sharing paid material outside the community, or fraudulent payment activity.

Purchase Policy

Purchases are normally final once digital access begins or the relevant coaching service has been provided.

Voluntary refunds are not normally offered because a customer changed their mind, did not use purchased access, disagreed with the subjective value of the material, failed to attend a booked session, cancelled too late, or did not achieve a hoped-for result.

A refund or another appropriate remedy remains available where required by mandatory applicable law, for a confirmed duplicate charge, for confirmed non-delivery that cannot be corrected within a reasonable period, or when MOGGWARDS cancels coaching and cannot provide a reasonable replacement.

What you confirm at checkout

For the Source List: that delivery should begin immediately after payment, and that digital access normally becomes final once delivery begins, so any withdrawal right may end where applicable law permits.

For coaching: that the service may begin during any applicable withdrawal period, and that rights may change as the service is performed.

For the bundle, both of the above are recorded.

If something goes wrong

Write in your private ticket in Discord, or email [email protected]. If a payment succeeded but access did not open, the team is alerted automatically and will correct it — you will not be asked to pay twice.

Your rights as a consumer

The 14-day withdrawal right, and when it ends

If you are a consumer in the EU, you normally have 14 days to withdraw from a distance contract without giving a reason.

Digital content is treated differently. You lose that right once delivery has started, but only if you expressly asked for delivery to begin immediately and acknowledged that you were giving the right up. That is exactly what the confirmation at checkout records, together with the date and the wording you agreed to.

If you did not give that confirmation, or delivery has not started, the 14-day right still applies. Write to us and we will refund you.

Faulty or undelivered service

Separately from withdrawal, you are entitled to what you paid for. If access does not open, if the coaching call does not happen, or if the service is not what was described, you have the right to have it put right, or to a proportionate reduction or a refund. Contact us first — most cases are a delivery fault we can fix within minutes.

How to complain

Write in your private ticket in Discord, or email [email protected]. We aim to respond within a few days and to resolve complaints within 30 days.

If we cannot agree

You may take a consumer dispute to out-of-court resolution. The competent body in the Czech Republic is:

Česká obchodní inspekce
Ústřední inspektorát — oddělení ADR
Gorazdova 1969/24, 120 00 Praha 2
adr.coi.cz · coi.cz

Using it is free for you and voluntary for both sides. It does not affect your right to go to court.

Governing law

These terms are governed by Czech law. If you are a consumer resident in another EU country, this does not deprive you of the protection of mandatory rules that would apply there.

Age

You must be old enough to use Discord in your country and to enter into a contract. If you are under 18, buy only with the agreement of a parent or guardian.

Privacy Notice

What is collected

• Your Discord user ID and username, so access can be granted to the right account.
• Order records: product, price, order state, and timestamps.
• Payment references from the payment provider — never your card details.
• What you submit yourself, such as a coaching intake form or a support message.

What is not collected

Ordinary chat in the community is not read or archived by the bot. It runs without Discord's Message Content permission, so it cannot see general conversation. Only structured workflow events, submitted forms, payment events, access events and staff actions are recorded.

Who it is shared with

• Stripe — to process payments. Stripe is the controller of the payment data it collects.
• Discord — the platform the community runs on.
• Cloudflare — hosting and network for this website.

Data is not sold, and is not shared for advertising.

How long it is kept

Order and payment records are kept while they are needed for accounting, tax and dispute handling. Support and coaching records are kept while your access is active and for a reasonable period afterwards.

Your choices

You can ask what is held about you, ask for a correction, or ask for deletion of data that is not required to be retained. Write to [email protected].

Cookies

This website sets no advertising or analytics cookies. Our hosting provider may set a strictly necessary cookie for security and performance. Discord and Stripe set their own cookies on their own pages, under their own privacy policies.

Security

Payment links are personal, signed and short-lived. Payments are verified directly with the payment provider rather than trusted from a message. MOGGWARDS will never ask for payment in a direct message and will never send a wallet address by DM — if someone does, it is not us.